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Shipping & Return Policy

Shipping

Your order will ship once it has been manufactured, and the proof burn that we send you via email has been approved.  We will email the proof burn to the email that you used for the order.  We cannot ship an order without approval, so please be sure that our emails are not ending up in your spam folder.

Your shipping cost is calculated based on the weight of the product you order, your location, and the carrier, and speed of service you select.  For lighter products shipped to a domestic address via USPS, the shipping cost is typically $10-12.  For expedited shipping, heavier products, and shipping to non-US addresses, prices can vary wildly.  On the shopping cart page, there is a shipping calculator that will give you prices for all the shipping options that are available, based on your ZIP or Postal code.  The price that you pay at checkout is the final, actual price--we will NOT increase your shipping cost after you check out unless you request a change to expedited service.  

Please note that all international packages may be subject to additional customs, duties, or other fees. We don't have control over these fees—they are calculated by each country's customs department—and, unfortunately, we cannot not be responsible for them.

Please also be aware that international packages may be delayed due to customs. Feel free to email info@gearheartindustry.com if you have any other questions on this front!

Returns

Returns for warranty service should be accompanied by a note describing the trouble, and we strongly recommend calling or emailing prior to shipping your iron.  Since your iron is completely made-to-order and unique, we do not offer refunds.  We reserve the right, under rare circumstances, to offer store credit for products that are returned unused in the original packaging.  The purchaser is resonsible for all shipping costs associated with returns and warranty service, irrespective of circumstance.

Your branding iron is warranted against defects in material and workmanship for six (6) months after the purchase date. This does not include damage or wear resulting from physical trauma (it got dropped/thrown/melted with an acetylene torch), misuse, or wear that's caused from normal use. If your iron is damaged in a way that isn't covered under the warranty, we can usually repair or replace the damaged components at a reasonable cost. Please be aware that disassembly of electric products will void the warranty. If your iron requires service, contact us.