Reinventing "Made in America" (Part 1)
We've all heard the saying, "Charity begins at home." As a business owner, I feel that way about how I run my company. What I've learned as both an employee and employer is this: the company that treats its workers poorly will treat its customers poorly, too.
I've been in the trades for over 15 years, and I've seen my share of good work environments--but I've seen some bad ones, believe me. In my experience, there's a direct correlation between poor working conditions and poor customer service. As a result, I strive to treat everyone I interact with--my suppliers, my employees, and my customers--with the same level of care and respect that I'd like to receive. That means providing a safe work environment for the fella who runs the milling machine. It means being understanding about the childcare responsibilities of my office manager. It means paying my supplier's invoices promptly, and in full. And it means providing excellent products and unparalleled customer service to folks like you.
That's what "Made in America" means at Gearheart Industry.